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Retractable Earbuds, Black | 
 enlarge | Brand: Brookstone
Category: CE
Buy New: $25.00
Rating:  2 reviews
Color: BLACK
MPN: 559724
UPC: 883594001109
EAN: 0883594001109
ASIN: B000MUHZV0
Availability: Usually ships in 1-2 business days
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| Features:
| • | Flexible earbuds provide optimal fit and comfort. | | • | Ultra-flat cord retracts and stores easily. | | • | Enjoy rich sound and excellent bass response. | | • | Includes T-splitter and dual-pin airplane adapter. | | • | For reasons of consumer protection and health codes, these earbuds may not be returned, unless unopened. |
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| Editorial Reviews:
Product Description
These tangle-free earbuds deliver premium sound without the mess that long cords can make. With up to three feet of cord, you can use as much or as little as you need, while the excess length neatly rolls up and out of your way. Listen to and share your favorite music with anyone, anywhere--includes T-splitter and dual-pin airplane adapter. PLEASE NOTE: ITEM AVAILABLE ONLY IN BLACK, NOT SHOWN. Convenient cord management featureUltra-flat cord retracts and stores easily. Amazing soundEnjoy rich sound and excellent bass response. Comfortable fitFlexible earbuds provide optimal fit and comfort.
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| Customer Reviews:
Poor Sound Quality, Poor Customer Service January 9, 2008
1 out of 1 found this review helpful
I have an Ipod. I was satisfied with the sound quality the Apple earbuds provided. Unfortunately, the cable for the Apple earbuds was constantly tangling. I was searching for a solution to this problem.
While at an airport, I purchased the Brookstone earbuds with the retractable cord. I paid ~$39 for the set which is a bit higher than the prices I'm seeing on the net.
I immediately began using the Brookstone set exclusively. After a while I noticed that I was enjoying my music less. The sound seemed tinny, less rich than I thought the sound had been. It seemed that something was wrong, something had changed. I thought, however, that I might be imagining the difference. I didn't initially connect the perceived change in sound quality with the Brookstone earbuds.
After a while I began wondering if the change was related to the Brookstone earbuds. I decided to perform a test. While listening to music on my Ipod, I repeatedly switched the 2 sets of earbuds. It was apparent that the sound quality of the Brookstone set was significantly inferior to the sound quality of the Apple provided set.
I went to a Brookstone store in a local mall and asked for a refund or store credit. The Brookstone staff told me that because my purchase was over 30 days old, they could not provide a refund, nor could they provide a store credit. They acknowledged that there was a problem with the retractable mechanism, resulting in many returns. I replied that the retractable mechanism on my set did not work very well, but that was minor compared to the sound. If the sound was acceptable, the retractable mechanism was not a big issue with me.
After much discussion, the staff offered to go outside of company policy and replace my earbuds with the exact same product. I declined, stating that the most important feature in an earbud set is sound quality and another set would not solve the sound problem. I left the store quite disappointed. Brookstone has a store at many airports in the US. I travel quite a bit for work, often overseas. As such, I would be an ideal customer for Brookstone. After this experience, however, I will never shop at Brookstone again.
If zero was a ratings option, I would rate the Brookstone earbuds with retractable cord and the customer service both with zeros.
Broke after only a month or so.... May 2, 2007
2 out of 2 found this review helpful
I liked the way these fit in my ear and the sound was good but after a month of using these headphones, one of the wires near the jack must have broke and now I only get sound consistently out of the left bud. Not worth $25 in my opinion.
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